FAQ

Frequently Asked Questions

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How do I apply for admission to Sherwood Park Manor?

All referrals for admission to Sherwood Park Manor are coordinated through the South East Community Care Access Centre office. You can call the South East CCAC Office at 1-800-267-6041, or you can follow the link for Ontario Health at Home.
How long does it take to get into Sherwood Park Manor?

Accomodation into any long-term care facility is a lengthy process with increased demand for services now, and in the coming future. Basic beds will traditionally have the highest demand, while semi-private and private beds are typically more readily available due to their increased cost. Please keep in contact with Community Care for availabilities and timing.
Does Sherwood Park Manor have a secure unit?
What are the visiting hours at Sherwood Park Manor?
What are the costs for accommodation?
Who is responsible for labelling each residents personal clothing?
Are guests welcome to join residents for lunch and dinner?

Except for Holidays and days with resident events, guests are welcome at lunch and dinner for a set meal charge. Booking is available via the “Tour & Meal Bookings” page. If your group will be over 10 people, you will have to call the Manor to arrange the meal event.
How are accommodation payments made?
Are residents able to leave the facility?
Are staff able to assist residents into vehicles?

Staff are not permitted to assist residents in and out of family cars for outings. All staff follow very specific techniques for resident transfers and use special equipment as required. This safety precaution is not possible to implement outdoors with vehicles.
Can I make a donation to Sherwood Park Manor?

Absolutely! Sherwood Park Manor is a not-for-profit, charitable organization. It is managed by a voluntary Board of Directors and as such has no external source of funding. This differs from municipal homes that can be assisted with tax dollars or privately owned ones where profits from investors can be redirected toward immediate needs. Consequently Sherwood Park Manor depends largely upon private donations and “In Memoriam” gifts to fund the replacement of furnishings and equipment and to upgrade the interior and exterior when it is needed. Such gifts are much appreciated, and all donors receive tax receipts.
Is it permissible to bring furniture from home?

Sherwood Park Manor provides the electric bed, a bedside table and chair for each resident. Residents moving in are permitted to bring a lounge chair, a television, bedding, and decorations. We request that the television have the ability to add headphones to respect a quiet atmosphere for roommates. There is additional space for other furniture, but all additional items will have to be approved by the maintenance department.
Does Sherwood Park Manor have restrictions on scented products for residents?

Some residents, staff and volunteers are sensitive to scented products. We would appreciate your cooperation not wearing scented products when visiting, as the Manor is a scent free environment. In addition, we would appreciate if you would refrain from purchasing scented lotions and perfumes for the residents.
Is there a formal meeting to monitor each resident’s care and treatment?

Six weeks after admission, a multidisciplinary conference is held to allow department heads to meet with the new resident and family. These conferences are held the second Tuesday and Thursday of each month, and once set they cannot be changed. It is possible to call in for the conference if it is not possible to attend in-person. It is good to arrange your schedule to leave these times free if you can. This conference is held annually thereafter.
Do you have a policy on the use of restraints?

When a senior is living at home with a constant caregiver, they can fall. The same is true at the Manor. The Ministry of Long-term Care restricts the use of restraints that hinder mobility, and prevent falls. Therefore, falls will occur even though we do our best to prevent them while respecting legislation.
Does Sherwood Park Manor have a policy that addresses resident abuse?
Who Can Report a Concern?
Anyone who is concerned about any resident’s situation can report a concern or complaint,
including:

A resident.

A family member.

Someone employed by the Manor.

Anyone providing services to the resident.

Any member of the public.
How to Report a Concern?

Reporting your concern directly to the Manor is usually the best and fastest way to solve the problem. This is usually the most efficient and effective when concerns are directly expressed right to a staff member.

In the event you have not found a resolution, forms are provided in the front lobby for a written complaint, and they can be submitted into the complaint mailbox.

Additionally, you can call 613-342-5531 and ask to speak to the Administrator during business hours, or the Charge Nurse during after hours, weekends and holidays.
What Will the Manor Do?

The Manor will investigate and, when possible, resolve all written and verbal complaints related to a resident’s care or the Manors operation, and provide a response within 10 business days of receiving the complaint. The response will indicate what has been done to resolve the complaint or that the Manor believes the complaint to be unfounded, and the reasons for that belief. If the complaint alleges harm or risk of harm to any resident, an investigation will commence immediately and follow mandatory reporting requirements.

If a complaint requires more than 10 business days to investigate and resolve, receipt of the complaint will be acknowledged within 10 business days of receiving the complaint and indicate the date by which the complainant can reasonably expect the complaint to be resolved. A followup response will be provided as soon as possible indicating what has been done to resolve the complaint or that the Manor believes the complaint to be unfounded, and the reasons for that belief.

Except for verbal complaints that are resolved within 24 hours, records will be kept on all verbal and written complaints, which include: the nature of the complaint and date received; actions taken including dates of actions, time frames for actions and follow-up actions; final resolution; dates and description of response; and response made by the complainant.

These records will be reviewed and analyzed at a Management Meeting at least quarterly to determine if there are any trends, and the results will be taken into account when determining what improvements are required. A written record will be kept of each review and the improvements made.