Building Community, One Family at a Time: Connecting with Chris LeClair

In the world of long-term care, the role of Resident and Family Services Supervisor is critical, demanding a unique blend of empathy, problem-solving skills, and administrative expertise. At Sherwood Park Manor, Chris LeClair serves as the first point of contact and a steadfast advocate for families as they transition their loved ones into our community. We spoke with Chris to learn more about his diverse background, the challenges and rewards of his role, and his vision for the future of Sherwood Park Manor.

What did you do before taking on your role in Resident and Family Services?

“I started my work in social and human services with Developmental Services of Leeds and Grenville (DSLG). I started as a summer student there and changed roles a few times over the 14 years I worked there.”

Throughout these roles in social and human services, one constant in Chris’s work has been his dedication to supporting people with unique needs. Starting out in DSLG’s day programs, Chris supported case management before moving on to leading the dual diagnosis treatment center, helping people with intellectual disabilities and mental health challenges. Chris later worked with Kids Inclusive on the Urgent Response Services team, helping families with children on the Autism spectrum through wrap-around support services alongside occupational therapists, physiotherapists, and social workers.

What made you decide to join Sherwood Park Manor?

After a number of years behind the scenes (and screens), Chris shared he was excited to start working directly with people again. “When I worked for Kids Inclusive, it was during the COVID-19 pandemic, so the work was almost entirely remote. I wanted to get back to fostering relationships and connections with people face-to-face.” At the time Chris had been engaged with staff at the Manor, who inspired him to make the career change. He adds “I’ve always had an interest in working with the senior population and I was very ready for a new and rewarding challenge.”

What does a ‘day-in-the-life’ look like in your role?

“It tends to vary from administrative duties to preparing for new admissions, and some days, direct time with families and residents.”

Chris shared that his meetings with families and new residents is often one of the first interactions they have with the Manor— and one of the most rewarding parts of his role. “Problem solving and advocating for residents and their families is a big part of this role, and arguably one of the most important.” In addition to meeting new residents and their loved ones, Chris manages the Manor’s volunteer program, overseeing the Resident and Family Councils, and coordinating with staff across the home.

Who is Chris outside of work?

“I really enjoy sports, both playing hockey and coaching my boy’s hockey team. That takes up a fair amount of my time outside of the Manor.” Chris shared that he’s very active and loves spending time outdoors, whether camping (or glamping), practicing yoga, or enjoying quality time with his family.

Do you have any tips for people entering the field of social services or social work?

“Just be open to new opportunities”. Chris attributes a lot of his career growth to just taking chances and trying something new. He adds, “each step can lead to something unexpected.” He shared as someone who started off as a summer student and worked his way through various roles with DSLG, the chances he took when he wasn’t fully sure of the role and stepping outside his comfort zone contributed to where he is now in his career.  “Be open minded and be willing to take on a new challenge.”

What is your hope for the future of Sherwood Park Manor?

“I joined the team at an interesting time with the redevelopment underway. I hope the future of Sherwood Park Manor and the new build fosters an environment where residents feel comfortable in their home and like they are part of a community, and in a place where they can thrive.”

Chris notes that he’s very grateful for this opportunity and the past year with the Manor has been an enjoyable experience. “You don’t have to always be an expert at everything to take on a role, the key is to recognize and hone in on what you are good at and what you do know, and seek support in the expertise and knowledge of colleagues, that’s when you see growth.”