Leading Sherwood Park Manor into the Future: A Conversation with Nancy Nesbitt-Boucher

Nancy Nesbitt-Boucher is Sherwood Park Manor’s administrator and a dedicated partner in care. We chatted with Nancy to learn more about her role at the Manor, her career path, and her vision for the future. Here’s what she shared:

What did you do before taking on the administrator role here at Sherwood Park Manor?

“I’ve been with Sherwood Park Manor since 2012. I started as the Resident and Family Services Manager, overseeing our life enrichment department, volunteers, the resident and family council, along with managing the waitlist, admissions, and discharge planning.”

Before joining the Manor, Nancy worked as a Registered Social Worker throughout the Leeds & Grenville area and in Northern Ontario where she called home before relocating to Brockville in 2003. Her experience includes roles with Developmental Services, the Children’s Aid Society, and local health units. In her spare time before becoming administrator, you could often find Nancy at the local ice rink, coaching professional figure skating.

Tell us a little about yourself. What do you enjoy doing outside of work?

“Growing up in Northern Ontario instilled in me a deep love for the outdoors. I enjoy boating, fishing, camping, gardening, and hiking. Relaxing at our camp by a wood-burning fireplace is one of my favourite places to be. I also love traveling to warm destinations and swimming in the ocean. Spending time with my children, even though they’re grown now, is incredibly important to me, and I cherish our Sunday family dinners.”

As you stepped into your current role, what excited you most about the opportunity?

“I want to ensure that residents feel a smooth transition as we graduate into our new space. My priority as administrator is to make sure that we maintain the level of comfort and a sense of home that everyone feels here at the Manor continues while also enjoying the modern amenities to come.” 

As you might expect from someone who’s dedicated their life to community health and wellness, Nancy’s motivation for taking on the role was to ensure a seamless transition as her predecessor, Alfred O’Rourke settled into retirement. 

When asked what amenities she’s most looking forward to, Nancy says “it’s the upgrades you won’t notice everyday like upgraded HVAC and meal services technologies that will have the greatest impact on the lives of our residents, but I’d argue that the true value of this new building will be the culture of compassion and dedication fostered by staff.”

She adds, “I deeply respect and value the contributions of seniors to society and consider it a privilege to be part of an initiative that enhances their comfort, safety, and overall well-being.”

Can you describe what a typical day looks like in your role?

“There’s no such thing as a typical day! Each one brings new challenges and opportunities. My responsibilities range from construction oversight and labour relations to compliance with ministry regulations, fundraising, and administrative tasks.”

Nancy is also actively involved in staff and leadership meetings to ensure smooth operations. “I’m fortunate to work with a dedicated and respectful administrative team and supportive staff who have embraced the changes and challenges that come with building a new facility.”

What advice do you have for individuals, and particularly women, aspiring to advance into leadership roles like yours?

“Effective leadership requires a strong belief in your work and commitment.” She adds, “Success in leadership stems from transparency, professionalism, and a genuine dedication to improving the lives of those you serve. It’s crucial to foster collaboration, inspire a shared vision, and cultivate a work culture based on integrity and compassion. By adhering to these principles, our team at the Manor can navigate challenges, support each other, and achieve meaningful progress for ourselves and our residents.”

What is your vision for the future of Sherwood and its residents, both during your tenure and beyond?

“My vision is for Sherwood Park Manor to remain a unique, community-oriented, not-for-profit long-term care home.”

Nancy credits the unwavering support of the Brockville community and surrounding areas for the Manor’s success.

“Our residents benefit greatly from the contributions of community agencies, volunteers, and families, and I hope this collaborative support continues for years to come. The Manor is more than just a care facility; it’s a home. My aspiration is for it to remain a welcoming and compassionate environment for generations to come.”